Privacy Policy

1. Introduction

Welcome to fulp.ai ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered multi-channel follow-up automation platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company details)
• Contact information for your leads and customers
• Communication preferences and follow-up scenarios
• Usage data and analytics about how you interact with our platform
• Payment and billing information (processed securely through third-party providers)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI follow-up automation services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our AI algorithms and platform features
• Detect, prevent, and address technical issues and fraudulent activity

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security audits, and strict access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (hosting, analytics, payment processing)
• Communication platforms (SMS, email, voice providers) necessary to deliver our services
• Legal authorities when required by law or to protect our rights

6. AI and Machine Learning

Our platform uses artificial intelligence to optimize follow-up timing, messaging, and channel selection. We may use aggregated and anonymized data to train and improve our AI models. Individual user data is never shared with other customers.

7. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt-out of marketing communications
• Restrict or object to certain data processing activities
• Withdraw consent where we rely on it for processing

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, unless required by law to retain it longer.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: